**Company:** Total Shape
**Location:** Remote (Work from Home)
**Salary:** $1,000 – $1,300 USD per month (depending on experience)
**Position Overview:**
We’re looking for a dedicated **Technical Support Representative (Non-Voice)** to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.
**Responsibilities:**
* Respond to customer inquiries via email and chat in a professional, timely manner
* Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
* Guide users through processes step-by-step with clear instructions
* Escalate unresolved issues to the appropriate internal teams
* Maintain accurate records of support interactions
* Contribute to the development of help center articles and internal documentation
**Requirements:**
* Excellent written English with a friendly, professional tone
* Previous experience in technical support or customer service (non-voice preferred)
* Strong problem-solving skills and attention to detail
* Ability to handle multiple conversations and prioritize effectively
* Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
* Comfortable using and explaining web-based platforms and basic troubleshooting steps
**Why Join Total Shape?**
* Fully remote role with flexible scheduling
* Competitive monthly compensation
* Supportive and collaborative remote team
* Opportunities for advancement and skills development
**To apply, please follow these instructions:**
1. **Search on Google** for “**Total Shape**” then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.
3. Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.
5. We will contact you if we believe you’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.
_*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for._
_We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email._
_If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***_
...Join to apply for the Contract & Legal Operations Manager role at Hearst HealthContinue with Google Continue with GoogleJoin to apply for the Contract & Legal Operations Manager role at Hearst HealthThe Opportunity:Reporting to the Chief Administrative Officer (CAO...
...insurance plan. Eligibility may vary by position, average hours worked, length of service, and/or location. Summary As a Maintenance Technician II, you will be responsible for providing unparalleled service to our residents by maintaining and improving the overall...
...Job Description Job Description Private family seeks an exceptional full-time Private Chef to create unparalleled culinary experiences that blend artistry and sophistication, with a strong focus on nutrition and wellness to oversee daily culinary needs at their primary...
...Nightingale Nurses is seeking a travel nurse RN Med Surg for a travel nursing job in Rochester, New York. Job Description & Requirements... ...nursing You may not realize it, but as an RN with real world hospital experience, you are legendary. To the lives youve helped...
...Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining... ...2801 Employment Status: Salary Full-Time Function: Quality Assurance/Control Req ID: 26630 Summary...