Job Description

Job Description

Job Description

Job Title: Remote Support Center Agent

Hourly Pay: $18 - $22/hour

Summary:

We are hiring a Support Center Agent to join our fully remote team. In this role, you will provide front-line assistance to customers by answering inquiries, troubleshooting issues, and delivering effective solutions. If you’re a problem-solver who enjoys helping others and working in a fast-paced environment, this position offers a rewarding path in customer support.

Job Responsibilities:

• Respond to customer inquiries via phone, email, and live chat

• Troubleshoot and resolve issues with products or services

• Accurately log interactions and resolutions in the support system

• Provide clear, step-by-step guidance to customers

• Escalate complex or unresolved issues to the appropriate department

• Stay informed about product updates, FAQs, and support procedures

• Maintain professionalism and empathy during all customer interactions

Qualifications:

• Excellent verbal and written communication skills

• Strong analytical and problem-solving abilities

• Comfortable multitasking and navigating support tools

• Prior experience in customer support, help desk, or related roles preferred

• Ability to work independently in a home-based environment

• Reliable high-speed internet and a quiet, distraction-free workspace

Perks & Benefits:

• 100% remote work with flexible scheduling options

• Competitive hourly pay: $18 - $22

• Paid training and onboarding support

• Evening and weekend shift availability

• Supportive, team-oriented company culture

• Opportunities for career advancement within the support team

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