Software Helpdesk Support Agent Job at AM/PM Service - Point of Sale & Service, Slovakia

VGQyUzBBSzdwZWdxaG5OeG9tSVcxcG0rQ0E9PQ==
  • AM/PM Service - Point of Sale & Service
  • Slovakia

Job Description

Job Description

Job Description

AM/PM Service® is a leader of Point of Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit:

What We Offer

  • A causal, fun, professional and culturally diverse work environment
  • Training & growth opportunities
  • Competitive salary & benefits package
  • And much more…

We are currently looking for a full-time Software Helpdesk Support Agent to join our team, starting immediately. If you have knowledge on NCR StorePoint POS Software, this is an asset.

Position Summary

The C-Store POS Helpdesk Representative will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation

Main Responsibilities

· Provide superior customer service and professional phone etiquette

· Provide swift problem identification and resolution

· Support multiple software solutions

· Provide diligent customer follow up

· Troubleshoot a variety of systems over the phone via remote desktop application

· Provide quality assurance through hardware staging activities

· Execute any and all duties pertaining to sales related activities

· Provide training of POS software remotely and on-site (as requested)

Qualifications

· Minimum of 2 years customer service experience

· Minimum of 2 years tech support experience

· Working knowledge of networking and mobile devices

· Excellent command of English, both verbal and written

· Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality

· Ability to learn and understand proprietary POS software systems quickly

· Ability to work effectively independently and in a team environment

· Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience

· Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset

· Knowledge of support payment devices is an asset

· Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset

· Windows OS, SQL certification or equivalent experience is an asset

 

Company Description

AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.

Company Description

AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.

Job Tags

Full time, Local area, Immediate start, Shift work, Weekend work,

Similar Jobs

Refactor Games

Art Director / Concept Artist (Contract) (Unreal Engine 5 / Sports) Job at Refactor Games

 ...generation of professional football (soccer) video games using Unreal Engine 5 . Were looking for a contract Art Director / Concept Artist to define the visual identity of our titles. The look is grounded in realismauthentic players, stadiums, and presentation... 

Ria Health

Medical Assistant- Remote Job at Ria Health

 ...telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $12.5 million through a Series B financing led by Peloton Equity. Our existing investors SV Health, BPEA and SOSV also participated in the Series B. The investment will further the momentum... 

Flandreau Santee Sioux Tribe

Certified Public Accountant (CPA) Job at Flandreau Santee Sioux Tribe

 ...Job Description Job Description **This Job is located in Flandreau, SD** POSITION SUMMARY: The Certified Public Accountant (CPA) will be highly skilled and dedicated to supporting the financial operations of tribal government programs and business enterprises.... 

Airport Terminal Services

Ramp Agent Job at Airport Terminal Services

 ...Airport Terminal Services - JobID: R-108510 [Warehouse Associate / Package Handler] As a Ramp Agent at Airport Terminal Services, you'll: Guide inbound/outbound airplanes to and from the gate; Transport, load and unload passenger baggage, cargo, and mail; Clean aircraft... 

Roofstock

Maintenance Technician Job at Roofstock

 ...investment platform for single-family rental homes (SFR), our mission is to reinvent the...  ...services. About the Role: A Maintenance Technician is responsible for keeping the rental...  ...of tasks Experience working with smart home technology (locks, thermostats, etc....