Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...this role, you'll be responsible for producing captivating and high-impact video content tailored for web, connected tv, and social media platforms like YouTube, Instagram, and TikTok. This role is on-site, based out of our Dallas Support Center . If you have a passion...
...growth. At Dynasty Financial Partners, we power the growth of independent RIAs through a variety of different ways. The Investment Banking Analyst will join Dynastys Investment Banking team and be an integral member supporting our clients on buy-side and sell-side M&...
...KOAM NEWS NOW seeks a SPORTS DIRECTOR/ANCHOR to lead sports coverage across TV, digital, and social platforms in the 4-States area (KS... ...Energetic anchor/reporter with creative storytelling and strong social media skills Bachelor's in Broadcast Journalism or related field...
...Ajilon - JobID: 9289E785-9BF1-4F18-AA2C-66D1428B545A [Billing Clerk / Invoice Creator] As a Medical Billing Specialist at Ajilon, you'll: Be responsible for the timely and accurate posting of electronic and manual cash receipts, adjustments and denials to patient accounts...
Description The Work From Home Data Entry Clerk is a vital role within our Learning & Development team. As a fully remote position, this role requires a detail-oriented individual who can manage data entry tasks efficiently from the comfort of their own home. The successful...