Patient Experience Advocate I Job at Sixteenth Street Community Health Centers, Walker, MI

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  • Sixteenth Street Community Health Centers
  • Walker, MI

Job Description

Patient Experience Advocate I Location Milwaukee, WI (Walker's Point area) :
  • Proactively, warmly, and respectfully greet and/or direct patients upon arrival.
    • Manages front desk responsibilities, including check-in and new patient registration.
    • Uphold clinic guidelines and standards related to Patient Confidentiality (HIPAA).
    • Review and/or obtain demographics and insurance information per protocol, collect copayments and balances due on the account from patients, and maintain accurate billing ledgers/receipts daily.
    • Communicates the organization's expectation of payment at the time of service to the patient.
    • Identifies patients in need of financial assistance and refers patients to Patient Financial Services when necessary.
    • Assist patients with appointment scheduling and other tasks as requested.
    • Help maintain clinic flow by strategically directing patients into exam rooms on time.
    • Facilitate the completion of patient surveys and questionnaires.
    • Advocate for patients and promote access through accommodation and “jockeying” of provider schedules as needed.
    • Maintain excellent public relations with patients, families, and clinical staff as well as demonstrate a willingness and ability to work collaboratively with others for a concise and timely flow of information.
    • Maintains knowledge of reference materials for Medicare, Medicaid, and third-party payers.
    • Notify the team and help expedite rooming of all acutely ill or possibly contagious patients.
    • Work assigned EPIC work queues, following the department's workflow process as assigned.
    • Provide information and assistance to people seeking services and keep patients aware of any appointment delays.
    • Call Center duties as assigned.
    • Assist with new employee onboarding.
    • Manage stressful situations in the Most empathetic manner.
    • Maintain cleanliness and order of lobby and desk and participate in Infection Control through appropriate stocking of supplies and enhanced seasonal cleaning schedule.
    • Maintain a uniform, professional appearance that communicates respect, safety and warmth.
    • Proactively communicates issues involving customer service and process improvement opportunities.
    • Perform other duties as assigned.
    QUALIFICATIONS:
    • High school diploma or GED.
    • Successful completion of in-house training/orientation.
    • Medical experience in a clinic or hospital setting helpful.
    • Must be a friendly, dynamic communicator with the ability to multi-task and make sound/quick decisions in a high stress environment.
    • Must have leadership and assertiveness skills.
    • Must have a clear voice, a pleasant presentation, along with a pleasant attitude.
    • Familiarity with computers helpful.
    • Ability to relate well to people from diverse ethnic and cultural backgrounds.
    • Bilingual (Spanish/English or Hmong/English) required.
    XJ6

Job Tags

Full time, Seasonal work,

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