Job Description

Office Support Specialist

The Undergraduate Programs Office in The Grainger College of Engineering seeks applicants for an Office Support Specialist position. This position is responsible for supporting the daily functions of the Computer-Based Testing Facility in the College of Engineering, assisting the CBTF Coordinator, supervising proctors, and maintaining confidential records.

Lab and Proctor Supervision

• Supervises and supports proctors in the labs.
• Provides real-time support to proctors when handling student questions, technical problems in the lab, or disruptions.
• Oversees onboarding and in-person training of proctors.
• Evaluates and reports on the performance of graduate and undergraduate proctors.
• Ensures the continuation of lab operations in the event a proctor is unable to attend their shift.

Administration and Operations

• Participates in the interview and selection process of undergraduate and graduate proctors.
• Oversees and maintains inventory records, conducting periodic checks for inventory control purposes.
• Oversees and maintains DRES records, conducting periodic checks for control purposes.
• Monitors and responds to CBTF email account.
• Reviews and documents alleged academic integrity violations and files reports through the FAIR system.
• Assists CBTF Administrators in creating and evolving policies.
• Maintains documents containing confidential or sensitive information; transcribes and/or records confidential or sensitive information; independently composes and provides drafts of correspondence, memos, and reports that represent positions of the CBTF Administrators.
• Establishes and revises the calendar of the CBTF Coordinator, informing them of impending engagements.
• Coordinates logistical arrangements relating to conferences and meetings, and prepare necessary materials.
• Establishes and maintains the confidential records and files of the CBTF Coordinator.
• Creates and updates CBTF publications for internal and external audiences (brochures, posters, monthly newsletters, infographics, websites, social media accounts, etc.).
• Attends meetings as a delegate for the CBTF Coordinator when requested.
• Anticipates and responds to the detailed office support needs of the CBTF Coordinator through the independent performance of lower-level duties or supervision of assigned staff.

Proctoring

• Leads and assists proctors during exams by answering questions, solving problems, and aiding in proctoring when needed.
• Maintains test security by following testing protocols, which includes verifying student identities by performing the check-in protocol properly, making announcements that inform students of CBTF policies, checking camera footage for Academic Integrity infractions, and submitting cheating reports.

Other duties as assigned.

Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling two (2) years (24 months) from the categories below:
1. College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
2. Work experience performing office/clerical activities, including the use of computer systems.
3. One (1) year (12 months) of work experience comparable to the second level of this series.

Knowledge, Skills and Abilities

• Excellent organizational and communication skills, and attention to detail.
• Understanding of the UIUC Academic Integrity policies and procedures.
• Ability to handle confidential student information and manage and communicate such information accordingly.

Appointment Information

This is a 100% full-time Civil Service Office Support Specialist-32436 position, appointed on a 12-month basis. The expected start date is as soon as possible after the closing date. This is a bargained position and as such, the salary is driven by the collective bargaining agreement. The entry-level salary for the Office Support Specialist classification is $42,032.38/year ($21.55/hour). This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on July 24, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Anisa Abalos-Ramirez at aabalos@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1031091 Job Category: Administrative Support

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