Networking Support Ninja Job at Izuma Networks, Austin, TX

VHRHZjFBVytwZVFwalhaMHBXc2MycEs0RGc9PQ==
  • Izuma Networks
  • Austin, TX

Job Description

Are you a networking guru? Do you have the personal skills, patience, temperament and know-how to help our customers find success in deploying edge devices in unknown networks? If so, we are looking for you!

Responsibilities and Duties

  • In general you will be responsible for answering support calls, texts, emails, and chats from technical customers regarding networking and product questions
  • Answer support contacts as they come in and log tickets in the ticketing system
  • Properly represent the company in a professional way
  • Screen tickets and categorize them based on severity and difficulty
  • Coordinate within the support department getting the answers back to the customers in a timely manner
  • Coordinate with engineering as necessary
  • Be a self starter / self learner
  • Improve the team as an active participant in our culture (mentorship, interviewing and new initiatives).

Qualifications and Skills

  • BS or higher in Computer Science or related technical field – Support experience is a must!
  • Excellent oral and written English language skills. UK and American participants in a video call should be able to easily communicate with you, rarely asking you to repeat your comments.
  • A quiet and dedicated work environment. A place where you can work free of outside noises, and where other people in your residence or building can not be heard.
  • Flexibility to work during non-business hours in your country / timezone of residence.
  • Can hit the ground running – fast learner that can become familiar with what we do and start contributing quickly.
  • Working within an agile team to collaboratively influence the solutions we create and the processes we use as a technical function.
  • [10+] years of work-related proven full time experience with networking
  • [5+] years of support related work experience
  • MUST be confident on the Linux command line to include using SSH and know how to navigate an look at files. Troubleshooting network skills is stronp plus
  • Highlight your networking skills during the application
  • Any experience with networking, kubernetes, terraform, ssh should be highlighted

Salary and Benefits

  • Remote work-from-home work environment
  • Flexible Hours
  • Unlimited PTO vacation policy
  • Salary range depends on your work experience and skill set.

Job Tags

Full time, Work experience placement, Remote job, Flexible hours,

Similar Jobs

Black Wealth Data Center

Director of Communications And Public Affairs Job at Black Wealth Data Center

 ...Position Announcement June 2025 Director of Communications & Public Affairs Black Wealth Data Center The Black Wealth Data Center (BWDC) is seeking a talented and collaborative communications leader to serve as its first-ever Director of Communications & Public... 

Healthcare Shares

Advisory Board Member for Healthcare Venture Capital Firm (New York) Job at Healthcare Shares

 ...Advisory Board Member for Healthcare Venture Capital Firm Join to apply for the Advisory Board Member for Healthcare Venture Capital...  ...Healthcare Shares is a healthcare-focused venture capital fund that invests in socially impactful startups in areas like digital health,... 

Ombudsman Educational Services

Math Teacher Job at Ombudsman Educational Services

 ...Education Program, High School &##128105;&##127995;&##127979; Teaching Specialty: Math , a growing, dynamic organization with a social mission to offer hope, is seeking a Math Teacher to join our award-winning Alternative Education team and perform meaningful... 

Wonder: A Confident Living Company

Mental Health Coach (Teens/Adolescents) Job at Wonder: A Confident Living Company

 ...Job Description - Mental Health Therapist (Individual Coach) Wonder is seeking a mental health coach to provide transition support centered on a holistic and integrative family systems approach. This is a part-time contract position. Who we are: Wonder was created... 

Prosum2

SQL/ETL Tester (Automation) Job at Prosum2

 ...would like the candidate to have STRONG QA qualities AND STRONG Automation experience. Focus needs to be on experience with SQL/ETL testing. Even more beneficial is if they have had experience automating this type of testingDuration: 6 months (with option to Extend)Qualifications...