Member Services Attendant - Gloucester Job at YMCA of the Pines, Woodbury, NJ

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  • YMCA of the Pines
  • Woodbury, NJ

Job Description

Overview:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Service Attendant maintains a supportive, positive atmosphere that welcomes and respects all individuals. This role also responds to member and guest needs and handles all Welcome Center operations.

Shifts available:

Monday - Friday: 5:45am - 10am and 5:45am - 11am Monday - Friday: 4pm - 9pm and 5pm - 9pm Monday - Friday: 10am - 4pm and 11am/12pm - 4pm/5pm Saturday & Sunday: 8:45am - 3pm.

Responsibilities:
  • Welcomes guests, communicates member experience and expectations to a diverse group of people
  • Provides excellent customer service to members, guests, and program participants in the Y and on the phone, contributing to member retention
  • Maintains cleanliness and organization of Welcome Center area
  • Conduct tours to prospective members; sells memberships
  • Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y
  • Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
  • Applies all YMCA policies dealing with member services
  • Performs other duties as assigned
Qualifications:
  • The successful candidate must have a high school diploma or a GED and be at least 18 years old .
  • Strong attention to detail required as well as excellent oral and written communication skills.
  • CPR/AED and First Aid Certifications required within 30 days of hire.
  • Excellent interpersonal and problem-solving skills.
  • Ability to relate effectively to diverse groups of people from all social and economic
    segments of the community
  • Basic knowledge of computers and demonstrate ability to use specific Membership software programs and software after completing training.
  • Ability to work with many interruptions, handling multiple tasks in a calm and responsible way always affirming the member (e.g., scan and smile, nod, wave while answering the phone, if alone).
Benefits:
  • YMCA Membership
  • Discounted Programs
  • 12% Employer Retirement Contribution
  • Paid Sick Time
Posted Salary Range: USD $15.49 - USD $16.00 /Hr.

Job Tags

Part time, Shift work, Weekend work, Sunday, Saturday, Monday to Friday,

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