German Speaking Customer Support Agent - iGaming Job at Alpha Talent Solutions, Malta

VGQ2VDBnQzlvZWt0aG5WeG9tNFkxWjY3
  • Alpha Talent Solutions
  • Malta

Job Description

Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus.

Responsibilities

  • Helping internal and external customers,
  • Contacting other departments when there is an issue to be solved,
  • Keeping customer request queues as low as possible,
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
  • Handling customer request queues assigned accordingly to workload,
  • Having a high knowledge of products offered by the company,
  • Attending team meetings and activities,
  • Taking over in the absence of their Line Manager,
  • Escalating Technical Issues
  • Responsible for the Emergency Procedure;
  • Chat and Email quality assurance;
  • Analyzing any promotion before its launched;
  • Responsible for the Banned procedure.

Requirements

  • Graduation of high school or post-secondary school
  • Work experience preferably at least one year in a similar role within online customer service
  • Skills - strong communication skills; knowledge of Internet related software
  • Bilingual or native fluency in German both written and spoken
  • Available to work on shifts bases covering Monday to Sunday

Job Tags

Work experience placement, Shift work, Sunday,

Similar Jobs

The Saturn Group, LLC

Periodontist (Charleston) Job at The Saturn Group, LLC

 ...Develop, coordinate and deliver comprehensive treatment plans Surgical Periodontal procedures Dental implant procedures Cosmetic procedures Build relationships with referrals Requirements: DMD or DDS degree from an accredited dental school Board certification... 

Great West Casualty Company

Desktop Support Specialist Job at Great West Casualty Company

 ...schedule, with three days working in the office and two days working remotely. Apply promptly! A high volume of applicants is expected for...  ...below, do not wait to send your CV. Are you a technical support professional looking to change up the monotony of your daily... 

demandDrive

SDR Manager Job at demandDrive

 ...Sales Development Representative Manager (SDR Manager) About demandDrive: demandDrive is an industry-leading integrated sales and marketing agency. We provide B2B clients with a comprehensive suite of solutions, from top-of-funnel marketing to sales execution. While... 

Duane Morris LLP

Marketing and Business Development Manager - Industries Job at Duane Morris LLP

 ...challenges presented by todays evolving global markets. SUMMARY: This position will...  ...with internal communications, design, digital marketing, and PR teams to ensure...  ...terminate any benefit plan, in whole or in part, at any time. The authority to make such changes... 

Stratpharma

Medical Science Liaison, Wound Care, San Diego. Swiss Dermatology Company Job at Stratpharma

 ...Stratpharma is a specialty Medical Device company specializing in advanced wound dressings. Reporting to the Chief Scientific Officer and Chief Commercial Officer-North America, the MSL serves as a field-based clinical and medical expert for the business. The individual...