Job Description

Job Description

Job Description

Our Mission

iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world's leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more.

What We Do

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What You'll Do

The Mobile Engineering Manager reports to the Director of Engineering and leads a team of full-time employees and contractors to drive the delivery of mobile applications and mobile service layers across iOS and Android platforms for our clients.

In this role, you'll be a key technical and people leader responsible for both strategic direction and tactical execution - collaborating on designing, developing, testing, deploying, and optimizing mobile applications that power travel and loyalty experiences for millions of users. You'll collaborate cross-functionally with Product, Architecture, QA, DevOps, and external client stakeholders to deliver scalable, secure, and customer-centric solutions.

You'll also serve as a technical voice in mobile strategy discussions internally and with clients, helping ensure that iSeatz's mobile engineering practices meet the highest standards of quality, performance, accessibility, and security.

Your Impact

Software Engineering

• Hands-on technical leadership of iOS and Android development teams, including ownership of a mobile service layer (backend for frontend), as well as oversight for dedicated quality engineers.
• Establish and enforce best practices around code quality, observability, automated testing, CI/CD pipelines, and mobile deployment processes.
• Collaborate with Architecture and Engineering leadership to drive system design, technical governance, platform scalability, and security improvements.
• Partner with DevOps and QA teams to evolve continuous integration and continuous delivery practices.
• Deliver mobile solutions that are scalable, flexible, secure, and aligned with business needs and technical standards.

Product + Service Quality

• Work closely with client and iSeatz Product Management to influence roadmaps and ensure the delivery of high-quality mobile features and improvements.
• Communicate the mobile strategy clearly to client and iSeatz management and staff.
• Reduce technical debt through proactive planning and improved resource allocation.
• Support initiatives that improve developer experience, training, local environment setup, and tooling.

Customer Satisfaction

• Lead mobile projects with a customer-centric focus, ensuring that deliverables exceed customer expectations.
• Represent iSeatz's mobile capabilities in client discussions, collaborating thoughtfully to set realistic delivery expectations.
• Drive improvements in Customer Satisfaction (CSAT) and Net Promoter Score (NPS) metrics through ongoing product and team enhancements.

Leadership + People Management

• Hire, coach, mentor, and manage full-time and contractor software development and quality engineers, building a culture of innovation, collaboration, and excellence.
• Develop scalable resource management plans and professional development strategies for mobile engineers.
• Cascade company and client objectives into team and individual objectives to drive performance and accountability.
• Actively participate in employee engagement and performance management initiatives, both org-wide and team-specific.
• Take accountability for team technical maturity, delivery metrics, and overall team health.

What You Bring To The Table

• Knowledgeable in iOS and Android mobile app development ecosystems, methodologies, best practices, proven processes, and management, with demonstrated success putting that knowledge into practice to deliver quality software products on budget, within the planned schedule, and of superb quality.
• Intrinsic leadership and discipline, experienced in rolling up your sleeves and actively participating as a teammate, coach, leader, mentor, individual contributor, and innovator.
• Experience working with full-time team members and contractors across different time zones.
• Experience engaging directly on a day to day basis with client teams and management.
• Experience in releasing and supporting mobile applications in production across multiple app stores.
• Ability to confidently develop and execute strategies to achieve targets related to the company's and client's objectives and key results (OKRs).
• Driven self starter with the ability to roll up sleeves for hands-on technical contributions when needed.

Bonus Points

• Knowledge of the travel and loyalty tech space.
• Experience building travel-based mobile platforms such as booking engines or supplier integrations.
• Familiarity with AWS services like CodeBuild, CloudWatch, and RDS, and scaling commercial-grade mobile APIs.
• Hands-on experience with mobile app security best practices (e.g., OAuth2, secure data storage).

Pay Range for this Position:

$143,000—$179,000 USD

Location

This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer! iSeatz is a New Orleans-based company with Central Time Zone business hours (9:00 am - 5:00 pm CT). While we support flexible schedules, some roles—particularly those with direct client collaboration—may require alignment with client time zones for key meetings and real-time communication.

What We Bring To The Table

iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.

We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.

We believe there's no one-size-fits-all approach to engagement or collaboration. That's why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.

We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We're a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we're here to support what's next.

We Value A Diverse Workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A Note About Joining Our Workforce

At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.

If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.

Job Tags

Similar Jobs