DESCRIPTION Provides advanced level telephone and on-site end-user support for hardware installations and software applications. Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions. Extensive contact with internal customers is required to identify, research, and resolve problems.
RESPONSIBILITIES • Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support. • Monitors the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements. • Provides detailed documentation of activity in the call tracking system. • Communicates technical information to a non-technical audience. • Assists clients with the installation of corporate standard software images. • Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user support. • Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems. • Documents product problems and their resolutions in a knowledge database for future reference. • Participates in testing new product releases and\or enhancements. • Leads or participates in projects requiring cross functional coordination.
...Senior Associate Director, Marketing Engagement page is loaded Senior... ...Hybrid locations Chicago, IL time type Full time posted on Posted... ...lifelong career opportunities. As part of the world-renowned... ...performance, audience engagement, and digital performance of marketing...
Market Research Analyst / Senior Analyst - Georgia-Pacific CPG (Hybrid Role) Join to apply for the Market Research Analyst / Senior Analyst - Georgia-Pacific CPG (Hybrid Role) role at Georgia PacificMarket Research Analyst / Senior Analyst - Georgia-Pacific CPG (Hybrid...
Overview: To be well versed and an expert in the field of Massage Therapy as described by the Laws of the State of Nevada. To deliver exceptional guest service to all guests of the Golden Nugget Spa and Salon and maintain a clean and healthful environment for delivering...
...Junior Test Engineer Location: Alpharetta, GA - 30009 (5 Days onsite) Full Time Permanent Job Summary: As a Junior QA Test Engineer , you will support quality assurance efforts within Agile delivery teams for our Application Platform as a Service solution...
1, responsible for coordinating with the supervisor to arrange the work of the department; 2, familiar with service skills and skills; 3. Actively lead the staff to implement the work arranged by the supervisor; 4, have good service awareness and skills, responsible for...